FAQs

HOW LONG WILL MY ORDER TAKE?

Production times will vary depending on the volume of orders currently in house:

Typical Turnaround Times:
t-shirts: 6-16 business days (current high volume)
tote bags: 6-16 business days (current high volume)
stickers: 4-7 business days
mugs: 6-12 business days
buttons/magnets: 4-7 business days
stationery: 6-12 business days

We will email you a mock-up proof for your approval prior to printing (proofs are generated usually within 4-8 business hours)

WHAT ARE YOU MINIMUM ORDER QUANTITIES?

Our minimum order quantities are relatively low:

t-shirts: 6 pieces per design (any size combinations)
tote bags: 6 pieces per design
stickers: 25 pieces per design
mugs: 3 pieces per design
buttons/magnets: 10 pieces per design

HOW DO I UPLOAD MY FILE?

Once you have finished adding items to your shopping cart, select 'Checkout'. On The Checkout Page: select the file(s) for us to print and upload using the upload area located after the shipping address. If you need a bit of time – you can email it to us a bit later! If you are having difficulty or have further questions drop us an email. If you need to send us a file visit our Upload page

DO I NEED A PAYPAL ACCOUNT TO PAY?

No. From the 'checkout' page select the option "Credit Cards". You can then enter your details securely in the fields provided.

HOW DO YOU PRINT GARMENTS?

All of our garments are printed Direct-to-Garment (DTG) with water-based, 100% non-toxic ink. In other words, we’ve ditched the yucky stuff and our process is safe, supercharged and as sustainable as possible.

Proudly Eco Passport by Oeko-Tex ® and Global Organic Textile Standard Certified.

CAN I SUPPLY YOU GARMENTS TO PRINT ON?

Sorry, the answer is a polite no. We have spent considerable time and energy to be certain that the garments we print on are WRAP Certified, Fair-Wage Garments produced in North America whenever possible and/or in democratic countries with free elections. We do not print on garments from China.

WHERE IS MY ORDER PRINTED?

All items are printed in our Qualicum Beach Facility with the exception of larger quantities of stationery items which will be printed on an offset press.

HOW ARE YOUR PRODUCTS MADE?

Our products are printed in-house on the latest digital equipment. Our sticker inks are water-proof, fade-proof and Eco Greenguard Gold Certified. Our garments, face masks and tote bags are printed using water-based, 100% non-toxic ink.

DO YOU HAVE A SUSTAINABILITY POLICY?

Yes, we do. We have worked diligently to make real changes to our company, not just lip service. Visit our Sustainability page to learn more.

CAN YOU DESIGN MY STUFF FOR ME?

DO YOU SUPPORT NON-PROFITS & CHARITIES?

Yes we do. Non-profits and charities are the backbone of our society! Please email us your info. and we will provide registered Non-profits and community fund-raisers with a 10% discount code.

WHAT IS YOUR POLICY ON RETURNS?

Every item we produce is custom made and crafted for the customer who has ordered it. Because of this, we are unable to accept returns. If you are unhappy with your order in any way - PLEASE contact us. We can only grow and thrive if YOU are happy and satisfied with the things we have made for you!

DO YOU STORE MY INFO ON YOUR WEBSITE?

The only information stored on our secure website is your shipping address and email address. Credit card information is sent to PayPal and processed by PayPal. We DO NOT store your credit card information on our website.

HOW TO CLEAN A COTTON TOTE BAG

Spot Clean
If you have a stain on your tote bag, the easiest way to clean it is just with a spot clean, if you have a stain removing spray, just follow the directions on the bottle. If you don’t have a stain remover, great alternatives are baking soda mixed with a little warm water to create a paste which you can apply, leave for a little while and scrub off. Hang to dry.

Hand wash
If your whole bag needs a bit of a wash then we advise hand washing your bag, use your regular washing detergent and lukewarm water to wash your tote bag. Gentle scrub your bag and try to avoid the print if possible as this can affect the colour and print if you scrub too hard! Hang to dry.

Machine wash
Machine washing is not recommended because the wash and spin cycle can cause shrinkage and alter the colour and quality of your print.

Wipe clean
If you’re cleaning a recent mark a simple wipe clean with hot water and soap will do the trick. For some of our bags like our Jutes a wipe clean is the only suitable method of cleaning as with other methods they may lose their stiff structure and become floppy! Hang to dry.

File Preparation

 

General tips for printing the best things possible:

  • If you are supplying vector files (we love that), please make sure to outline your type (we may have thousands of fonts, but we might not have one you are using).
  • Bigger is better – if you are uncertain of the resolution you are exporting – go big. We can always down-size an image, but a 72 dpi image will not provide a satisfactory result for your print.
    If your supplied artwork is suitable, we will size and prepare it for print at no extra charge. If your supplied artwork requires digital surgery, we will inform you and provide options.
  • Send us an example. If you are uncertain whether or not your artwork will print the way you want it to – email us an example at [email protected]
  • Don’t Panic! If you have questions or are unsure about something, shoot us an email or drop us a line during business hours. We want to print your things so that they look the best they possibly can. If your things don’t look good, we don’t look good!

GARMENT ARTWORK GUIDELINES

Maximum Print Area:
Our absolute maximum print area is 12” x 15”. Optimum sizes vary depending on the garment type.

Standard Adult Garment Print Sizes Are:

  • Chest Print: Max 10” wide for chest prints (this runs about nipple to nipple).
  • Pocket Print: 3” wide
  • Back Print: 10” (runs about shoulder blade to shoulder blade) – 12” (Full back)

Preferred File Format:
Vector based .AI, .EPS or PDF with all types to outlines.

Usable File Formats:
.PNG or .PSD files with a transparent background (our printer prints white – so a white background will print white)

Colour Format: RGB

File Resolution: Minimum 300 dpi/ppi

TOTE BAG ARTWORK GUIDELINES

Maximum Print Area:
The average print size for tote bags is 8” wide by 10” tall. Your print size depends on which bag style you choose; you can see the size specs on each tote bag ordering page under artwork guidelines. See Our Tote Bags

Preferred File Format:
Vector based .AI, .EPS or PDF with all types to outlines.

Usable File Formats:
.PNG or .PSD files with a transparent background (our printer prints white – so a white background will print white)

Colour Format: RGB

File Resolution: Minimum 300 dpi/ppi

HATS ARTWORK GUIDELINES

Maximum Print Area:
The max print area for hats is 4” wide by 2” tall.

Preferred File Format:
Vector based .AI, .EPS or PDF with all types to outlines.

Usable File Formats:
.PNG or .PSD files with a transparent background (our printer prints white – so a white background will print white)

Colour Format: RGB

File Resolution: Minimum 300 dpi/ppi

STICKER ARTWORK GUIDELINES

Product Info:
Matte Vinyl labels printed full color using no VOC ECO-UV Greenguard Gold Certified inks.

Dimensions:
We can print stickers to any size or shape up to 28″ wide by 28″ tall.

Print Process:
All of our stickers & labels are printed in house onto matte vinyl using Fade-resistant and water-proof inks for the best value & durability. They are also food safe for all your food-labeling needs.

Preferred File Format:
Vector based .AI, .EPS or PDF with all types to outlines.

Usable File Formats:
.PNG or .PSD files with a transparent background

Colour Format: CMYK

File Resolution: Minimum 300 dpi/ppi

Die-line:
If you are sending a vector file, please include a dieline that indicates the trim edge. Set a new layer that says “FPO Dieline” and give it a .25” stroke in magenta.

Bleed:
If your sticker design has a background colour or image other than white please add 0.125” of extra background on all sides (this is called bleed) to make sure the trim of your sticker looks extra pro. Bleed extends past the trim edge and is cut off after it is printed.

BUTTONS, MAGNETS, POCKET MIRRORS ARTWORK GUIDELINES

Dimensions:
We have 2 button sizes (can also be made into magnets or pocket mirrors):

  • 1.25” Round Buttons Maximum Print Area: 1.25″ in diameter
  • 3” Round Button Maximum Print Area: 3″ in diameter

Preferred File Format:
Vector based .AI, .EPS or PDF with all types to outlines.

Usable File Formats:
.PNG or .PSD files with a transparent background

Colour Format: CMYK

File Resolution: Minimum 300 dpi/ppi

Clear Space:
Button prints wrap around the edge. Make sure the important visuals of your artwork don’t run right to the edge, they may get cut off. A good rule of thumb: 1.25” buttons should only have important artwork sitting centered taking up 1” of space. 3” buttons should only have important artwork sitting centered taking up 2.75” of space.

Bleed:
If your button design has a background colour or image other than white please add 0.125” of extra background on all sides (this is called bleed) to make sure the trim of your button looks extra pro. Your final file sizes will be 1.5” trimmed to 1.25” buttons or 3.25” trimmed to 3” buttons. Bleed extends past the trim edge and is cut off after it is printed.

PRINT PRODUCT ARTWORK GUIDELINES

Preferred File Format:
Vector based .AI, .EPS or PDF with all types to outlines.

Usable File Formats:
.PNG or .PSD files with a transparent background

Colour Format: CMYK

File Resolution: Minimum 300 dpi/ppi

Clear Space/Margin:
When printing, shifts happen. Please make sure your print is at least 0.125” away from the trim edge. We don’t want you to lose important aspects of your design 🙂

Bleed:
If your design has a background colour or image other than white please add 0.125” of extra background on all sides (this is called bleed) to make sure the trim of your print looks extra pro. Bleed extends past the trim edge and is cut off after it is printed.

MUGS & WATER BOTTLES ARTWORK GUIDELINES

Maximum Print Area:
The max print area for mugs & water bottles is 3” x 3”

Preferred File Format:
Vector based .AI, .EPS or PDF with all types to outlines.

Usable File Formats:
.PNG or .PSD files with a transparent background

Colour Format: CMYK

File Resolution: Minimum 300 dpi/ppi